Shipping policy
BGHydro.com ships from multiple warehouses and distribution centers (DC's) across the globe. Orders normally ship from the DC that is closest to the delivery address and currently has stock on hand. Orders may ship from our own warehouse or direct from the manufacturer or distributor in order to increase efficiency and reduce shipping time. Orders containing multiple items may ship together or from multiple locations.
Truck Shipments:
Some items are too large to ship via UPS, FedEx or USPS and must be shipped on a truck. Subsequently, the shipping quote provided at checkout may be inaccurate. Please contact us or wait for us to contact you after placing an order so that we may notify you of the correct shipping charges for these items. Rest assured that we will not charge your card or process your payment in any way until we provide you with the correct shipping amount and receive your approval, so your money is safe. If the item(s) you are ordering requires a truck you may want to consider increasing the size of the order. The reason we mention this is that the majority of the freight charges you pay are for the trucking company to pick the pallet(s) up from our location and deliver them to your location, so adding more items/weight to the order will have a much smaller impact to the final shipping cost than it would with standard methods of shipping. Truck shipping is also much gentler so the chances of your products arriving in excellent condition are much higher than UPS/FedEx. Lastly, please be aware that BGH cannot refund shipping charges on items that are returned, and it is the customers responsibility to pay to have the items returned back to us or the manufacturer/distributor. These charges may be substantial when using a trucking company, so we encourage customers to consider this when ordering such items.
About Truck Deliveries: Someone must be available at the time of delivery to sign for and inspect the shipment for any damage that may have occurred during transit before the driver leaves. If damage has occurred you must refuse the delivery and ask the driver to indicate the damage on the Bill of Lading. Any damage that is found after the driver has left must be reported to BGH within 48 hours of delivery.
Oversized Shipments:
Some items ship in multiple boxes or boxes that are very large, and because of this our online shipping calculator may not properly estimate the correct shipping cost. In some cases, such as ordering multiple light tracks, your actual cost be be less. In other cases, such as ordering a large grow light reflector, your actual cost may be more. Please make sure that we have your current contact information so that we may notify you of the correct shipping charges for this item. If you plan to send your payment for this product via money order or wire transfer, please contact us first to verify your shipping charges before sending in your payment. This will avoid any unnecessary delays in processing your order.
Important Information Regarding Shipping & Transit Times:
Please note that all transit times are promised from the time the order has shipped, not from the time the order was placed. Fed Ex and UPS pick up and deliver packages Monday thru Friday only (Tuesday thru Saturday for Fed Ex Home Delivery); USPS picks up and delivers Monday thru Saturday only (excluding certain holidays). This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up from our warehouse. This means that if you place an order at 3:00 p.m. Pacific Standard time, we will process and pack your order immediately, but Fed Ex/UPS will probably have already picked up for the day, which means that your order will be picked up the following Monday (assuming Monday isn't a holiday), and delivered to you 2 days later (in this case, Wednesday). This is the case with every company that doesn't personally drive the package to your doorstep. So, in short, if your order doesn't arrive as quickly as you had expected, it doesn't mean that we are not doing everything possible to expedite your order. We really are! If you have any questions about how long it will take for you to receive your order, please call us at 833-244-9376. Even better, you can go to www.fedex.com or www.ups.com and click on the "transit" button or go to www.usps.com to get the answers quickly.
Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/ distributor. If we do have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.
If we are out of an item that you ordered, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.
You may choose to have your order shipped by Fed Ex, UPS or by the U.S. Postal Service (delivery restrictions apply)*. Our shopping cart is linked directly with these three services and will automatically calculate the shipping cost based on weight, distance, and the type of service that you specify during checkout. It does not take into account the fact that we may place multiple items in the same box in order to save you on the shipping cost. It also does not take into account the fact that some items are oversized and may cost extra to ship. Please be advised that rather than overcharging some customers and undercharging others, we may adjust the shipping charge when we process your order. On rare occasions, this may result in a second charge, or, in most cases, a credit to your account. Please understand that this only because there are no shopping cart systems available that can take into account the exact dimensions of the more than 2500 items we sell and how those items can be combined to fit into one or more boxes. Keep in mind that most companies end up over-charging their customers for shipping because of this.
Please understand that when you choose Next Day, 2nd Day or 3 Day shipping, this means from the day the order leaves the warehouse. Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!
Free Shipping Offers:
Free shipping only applies to the lower 48 states and does not include Alaska, Hawaii, or anywhere outside the continental USA. Please check the shipping charge on the cart page and during checkout before completing the checkout process.
*BGH only delivers packages via USPS if the destination address is a PO Box or FPO/APO address only. If you select this delivery method during checkout and your address does not meet this requirement, your order will be modified to ship via FedEx Ground and your cost of shipping will change. Because we believe in communicating these changes with you, your order will be delayed until you acknowledge the new shipping method and appropriate pricing. BGH has otherwise eliminated this delivery method because the US Post Office does not offer in-transit tracking, estimated delivery dates and reasonable turn around on lost or damaged packages and we are committed to providing our customers with the highest level of service.
Policies, item availability, and prices are subject to change without notice. In a continual effort to improve the products we sell, specifications, as well as product images, are subject to change. We are not responsible for any typographical errors or mistakes on this website. Manufacturers sometimes make changes to their products without notifying retailers. If this happens BGH will do our best to satisfy the customer; however, BGH cannot be held responsible for these changes as they are out of our control.