SALES ASSOCIATE
Job Summary
- Job Type: Full-time
- Salary: $16-19/hour depending on experience
- Education: High School Diploma or GED, Bachelor’s degree or higher a plus
- Work Location: One location in Pasadena, CA
- Schedule: Monday - Friday 10a - 7p
Description
This position involves assisting walk-in and internet customers - helping them choose the right products, pulling orders, ringing up sales and assisting our customer service and shipping teams when necessary. Our goal is to provide shoppers with a positive experience so that first time customers become repeat customers.
This is a critical position for our company, since this person will be responsible for communicating with all types of customers and handling their needs. There will be communication with customers every day via phone and email as well as in person, therefore an excellent phone manner and superior writing skills are required.
Principal Duties and Responsibilities
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Maintain store appearance by organizing products, shelves and displays, and replenishing stock
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Use POS system to create sales orders, accept returns and exchanges, and check out customers
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Assist with receiving and inventory counts
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Communicate and work with various departments as needed
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Work fast and efficiently, with a high attention to detail
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Research and resolve customer issues
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Help to create a positive office culture
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Maintain composure during high volume periods, and work well under pressure
This person must be dependable daily and have reliable transportation. Normal business hours are Monday through Friday, 10:00am to 7:00pm. Overtime is not normally required but may be necessary at times, especially during the current pandemic.
Please note that all employees go through a 90-day trial period during which they are trained in the various aspects of their position.
Mandatory Qualifications & Skills
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Experience with growing indoors - mandatory
Preferred Qualifications & Skills
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Retail sales or customer service experience
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Ability to type by touch
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Ability to use a computer and POS system
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Ability to prioritize tasks and be flexible
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Ability to lift 50+ lbs
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Ability to stand for extended periods when necessary