CUSTOMER SERVICE ASSOCIATE
Job Summary
- Job Type: Full-time
- Salary: $20/hour starting
- Experience: Customer Service: 2 years (Required)
- Education: High school or equivalent
- Work Location: One location in Pasadena, CA
- Schedule: Monday - Friday 9a - 6p (or 10a - 7p)
Description
This is a full-time position in our Customer Service/Processing department.
Much of our business stems from our established web presence which requires our processing department to generate shipping quotes, answer customer service questions, generate shipping labels, and all other tasks associated with getting orders out to our customers as quickly and efficiently as possible. Our goal is to provide shoppers with a positive experience so that first time customers become repeat customers.
This is a critical position for our company, since this person will be responsible for communicating with all types of customers and handling their customer service needs. There will be communication with customers every day via phone and email, therefore an excellent phone manner and superior writing skills are required.
Principal Duties and Responsibilities:
-
Work fast and efficiently, with a high attention to detail.
-
Ensure that all orders are accurately input into our systems.
-
Work closely with other customer service agents and sales staff to coordinate and prioritize orders for retail and commercial customers.
-
Confirm all orders and anticipate customer needs.
-
Investigate customer complaints and find solutions by problem-solving.
-
Escalate customer concerns when necessary.
-
Effectively interface and coordinate with the shipping department.
-
Help to create a positive office culture.
-
Maintain composure during high volume periods, and work well under pressure.
This person must be dependable daily and have reliable transportation. Normal business hours are Monday through Friday, 10:00am to 7:00pm. Overtime is not normally required but may be necessary at times, especially during the current pandemic.
Please note that all employees go through a 90-day trial period during which they are trained in the various aspects of their position.
Supervision Received
Supervision is provided by the Customer Service Manager. Position requires the ability to perform with minimal supervision and interruption. Communication with management as well as staff is crucial.
Qualifications
Education: High School Diploma or GED, Bachelor’s degree or higher a plus
Experience: Minimum 2 years in Customer Service
Skills
-
Excellent communication (written and verbal), people management and interpersonal skills
-
Extensive computer skills with working knowledge of Microsoft Office products
-
Deductive reasoning skills and creative thinking
-
Verbal and written English proficiency required