NoFraud is a fraud prevention solution that BGHydro has partnered with. The system screens transactions on our behalf and alerts us if it finds a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects us against fraud chargebacks.

Why am I getting an email/call/text message to confirm a transaction?

You received an alert email/call/text message because your transaction had irregular shopping characteristics and/or elevated risk. BGHydro wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?

After you confirm the transaction there is nothing else you need to do unless you have been asked by one of our fraud analysts to provide additional information.

Will NoFraud ever ask me for my personal information?

NoFraud will never ask you for your full credit card number, social security number or any other personal information.

Will my order be delayed?

As soon as your response is received, your order will be released for processing.

I did not make the transaction and neither did anyone that has access to my credit card. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised account and issue a new one for future use.

How can I find out more about NoFraud?

You can contact us at any time to learn more.